Our Solutions
We offer a wide range of services tailored to your need. IT is not one-size-fits-all and our approach starts with a high-level evaluation of your company goals and financial concerns. We also take a security-first approach to all solution we implement.

About Us
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IT For a Secure World
IT For an Automated World
From Healthcare, to Construction, to Logistics, and beyond. We improve the efficiency, productivity, and transparency of organizational processes to increase control, compliance, revenue, and customer experience through automation. In a world where demand is high for immediate, accurate, and transparent process, it’s critical to implement the latest technology that gets you there. Our expertise in the Automation World is unparalleled. Our engineers can help identify potential advancements to fill gaps that will greatly improve your operations
IT For a Connected World
Unified Communications as a Service (UCaaS) allows you, your employees, and your team to be connected whenever and wherever you need to be, across all platforms, and across the devices you choose. We help you do this with a seamless approach and put the power of the latest tools in your hands. Whether your goal is to reduce cost, improve collaboration or improve customer experience, UCaaS is a critical piece of any modern organization. We can help with a mobilized workforce, or completely replace your POTS lines with a cloud-based solution.
IT For a Service World
Our Contact Center solutions (CCaaS) help our clients improve their customer experience score with an omnichannel approach that helps reduce demand on live agents, all while improving their bottom line. Improvements include our Speech Analytics, CRM Integration, centralized & enhanced coaching, Security & Compliance, and much more. Schedule a call today to see how we can implement a new Call Center System, or simply add on to your current call center systems to improve on the investments you have already made. Our solutions can also be implemented in a Help Desk environment improving the internal customer experience and reducing workload and workforce costs.
Turn Agents Into Experts
With cloud AI Contact Center, support teams gain a single platform to engage and resolve customer inquiries from anywhere in the world.
Connect your existing ticketing and CRM systems to offer omnichannel support, surface on demand metrics with dashboards and reporting, and coach agents in real-time with AI powered recommendations.

Call Monitoring & Coaching
Monitor and listen in to calls in real-time or automatically surface recommendation cards that deliver answers directly to agents.
Dashboards & Reporting
Dig into insights that matter, from Service Level metrics to Agent: Caller ratios plus inbound call volumes.
Native Integrations
Integrate your phone support with ticketing systems, CRMs, or collaboration hubs for a streamlined workflow that keeps agents in a single place.
Call Monitoring & Coaching
➔ Automatically match caller inquiries to the right agent with call routing based on agent availability or skill level
➔ Monitor and listen in on live calls or serve up agent recommendation cards based on keyword triggers said by agent, customer, or both
Dashboards & Reporting
➔ Keep managers aware of agent activity and performance with real-time dashboards, call volume and hold queue metrics, and customizable wallboards
➔ Receive alerts for when metrics or customer sentiment changes including Service Level or Wait Times
Native Integrations
➔ Connect phone support with your ticketing system or CRM to deliver a superior customer experience across the channels your customers use
“With AI Contact Center, customer satisfaction has increased because when a customer calls in we actually can guarantee a quality connection no matter where they are.”
OLAF DOEMER
DIRECTOR OF GLOBAL SUPPORT, ACQUIA
IT For a Mobile World
With a common distributed work environment like we see today, we need a dynamic solution like we’ve never seen before. Our expertise and partnership with Microsoft’s cloud solution, Azure™, and a multitude of other partners and solutions, ensures seamless connectivity for all end users while maintaining the highest levels of security.
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